Dear Sir or Madam,
I am writing this letter to complain about my shopping trip to Boulogne an nearby hypermarket which was a complete disaster because everything indicated in your brochure was not what was given to anyone on the tour.
I am writing this letter to complain about my shopping trip to Boulogne an nearby hypermarket which was a complete disaster because everything indicated in your brochure was not what was given to anyone on the tour.
On the one hand, we were only two hours in the hypermarket and the time was not enough to buy all the items we wanted due the crowds who were that day there, and we had to join long queues at checkouts..what was very unpleasant for me. Then, we spent just one hour in Boulogne and It did not give us time to eat in those charming restaurants because they were closed eventhough we did not visit the antique shops in which I was very interested to know.
To make matters worse, the conditions which we found ourselves in the coach were first of all unprofessional and the quality of it was disgusting, the toilet was filthy upon boarding it and the air conditioning was not working properly so it was so hot and on top of this there were not cold drinks at all.
As you see, I am very disappointed with the shopping trip and I am asking for at the very least a full refund so not even the arrival time was respected by Brighton Marina Coaches.
Yours fathfully
k. Carrasco
Well done! You've included all the information from the notes and organised your letter nicely. You've also used a variety of linking words and the register(tone) is appropriate.
ResponderEliminardue the crowds = due to the crowds
checkout what was very unpleasant = the checkout, which was very unpleasant